Shipping & Returns

SHIPPING

All orders will be processed within 24 hours, I then aim to deliver all mainland UK standard orders in 5 working days and international orders in 10 working days from date of order. However, sometimes during sale periods or other busy periods, deliveries may take longer.

Royal Mail 1st Class Signed For (1-2 working days from dispatch) — £4.95
Royal Mail 2nd Class (3-5 working days from dispatch) — £2.00

Royal Mail International Shipping - Europe and Rest of the world (5-10 working days from dispatch) — £10

 

EASY RETURNS/EXCHANGES

If you are not 100% satisfied with your La.totch product then you can return an item for refund/exchange within 14 days of receipt. Please note that items must be unworn, in original condition with all tags or packaging intact.

To arrange a refund, please email La.totch (hello@latotch.com) with your name, email address and delivery address within 14 days of receipt. If possible please use original packaging and ensure that the item is securely wrapped to avoid damage in transit.

The cost of returning the item is your responsibility. Responsibilty of the item is up to you until it reaches La.totch. It is extremely important to obtain proof of postage or use a service that provides a tracking number. We are unable to process a refund/exchange if the returned item is lost in transit. We will not be responsible for items lost in the post during return transit. Upon receiving the returned items, we will then issue a refund to the original source of payment or dispatch the exchanged item within 5 working days. We will not refund postage costs unless the item is faulty or a mistake has been made by La.totch.